← Cmd Cue

Support

A room shows "NOT CONFIGURED"

That Mac hasn't had its room-config.json set up yet. Cmd Cue writes a placeholder file to Application Support on first run — edit it with that room's real name and its playlist of local file paths, then relaunch.

The Controller can't find a room

Check that room's Mac has a local hostname set (System Settings → General → Sharing → Local hostname) matching what the Controller expects, and that both devices are on the same local network. The Controller talks directly over the local network — it doesn't go through the internet.

Where do I run the Controller from?

It's a plain web page — open it directly in Safari on a Mac, or serve the folder over your local network and open it in Safari on an iPad. No app to install.

A clip is skipped entirely

Cmd Cue checks that every file in the playlist actually exists before playing — a missing or unreadable file is skipped rather than freezing the room, and it's noted in that room's activity log so you can fix the playlist before the next run.

Do I need special cinema files?

No — standard ProRes, H.264, or H.265 files work directly. Cmd Cue does not support DCP.

Can ads rotate or vary by showing?

Not in the current version — each room plays its configured order every time, which keeps setup simple and predictable. Rotation/scheduling is a possible future addition, not a v1 feature.

Contact

Email jack@happyjack.media.